Refund Policy
At IRONIX, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund
You may request a refund or exchange under the following conditions:
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The request is made within 48 hours after delivery.
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The item is unused, unwashed, and in its original condition with original packaging.
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Proof of purchase (order number or confirmation) is required.
2. Non-Refundable Items
The following items are not eligible for refunds:
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Items on sale or promotion.
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Items damaged due to misuse, improper handling, or washing.
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Items returned after the allowed timeframe.
3. Refund Process
To request a refund:
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Contact us via our Contact page or social media.
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Provide your order number and the reason for the refund request.
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Our team will review your request and guide you through the next steps.
4. Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made by IRONIX.
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We recommend using a trackable shipping service.
5. Refund Method
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For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit, depending on the situation.
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Refunds are processed only after the returned item has been received and inspected.
6. Processing Time
Refunds are typically processed within 5 to 10 business days after approval.
7. Exchanges
If you prefer an exchange instead of a refund, we will gladly assist you, subject to product availability.
8. Contact
For any questions regarding refunds, please contact our support team through our Contact page.
